Returns and complaints

Always return the goods in their original condition, if it is damaged or dirty in any way, we will be forced to deduct the damage fee from the amount returned. In the case of an exchange of goods, an invoice will be sent to you before sending, quantifying the damage caused, or we will send the shipment cash on delivery with the amount corresponding to the damage caused. You will always be notified of this fact by phone or email in advance.

Do not send returns and Complaints by cash on delivery, such shipments will not be processed

Methods of returning goods in the Czech Republic

1. shipping label

Write to us, preferably in response to an email about the order. State the reasons for the complaint / return and we will immediately send you a label for submitting the shipment at any branch of the company Zásilkovna that accepts shipments. If your branch office accepts shipments, you can find out here: & nbsp; https://www.zasilkovna.cz/pobocky & nbsp; then print the label and stick it on the package and bring it to the branch. & nbsp;

2. unboxed

This option is very similar to the first one, you pack the goods, the content must be a copy of the invoice or at least the order number, if this does not happen we will not be able to correctly identify the shipment, and refunds or exchanges may complicate the shipment.
to any shipping company that accepts packages, where you say this number: & nbsp; 96381069. & nbsp; This completes the entire return process. & nbsp;

3. own choice of transport

You can send the shipment directly to our address.

Prais Family s.r.o.
Bohunická cesta 843/17
664 48, Moravany

& nbsp; Visibly mark the shipment as a return and include the order number. In this case, the customer pays the postage. & Nbsp;

Ways of returning goods in SK

1. Shipping with label

Write to us, preferably in response to an email about the order. State the reasons for the complaint / return and we will immediately send you a label for submitting the shipment at any branch of the company Zásielkovňa that accepts shipments. If your Branch Post Office accepts shipments, you can find out here: & nbsp; https://www.zasielkovna.sk/pobocky & nbsp; then print the label and stick it on the package and bring it to the branch. & nbsp;

2. Shipment without label

This option is very similar to the first one, you pack the goods, the content must be a copy of the invoice or at least the order number, if this does not happen we will not be able to correctly identify the shipment, and refunds or exchanges may complicate the shipment.
to any Mailing List that accepts packages, where you say this number: & nbsp; 96381069. & nbsp; This completes the entire return process. & nbsp;

3. own choice of transport

You can send your shipment directly to the return address in your country.

Zásielkovňa.sk
E-shop ID: tukap.cz
Kopčianska 82 / A
851 01 & nbsp; Bratislava

In this case, the customer pays the postage. 

Returns in other EU countries

Please contact us for more details.